| Suzuki Herb Laboratory | Direct from Japan

Suzuki Herb Laboratory Co., Ltd.／株式会社鈴木ハーブ研究所 (hereinafter referred to as 'the Company') recognises the importance of protecting personal data on the website operated by the Company (hereinafter referred to as 'the Service'). The Company recognises the importance of protecting personal information on the website operated by the Company and the Service has established the following privacy policy (hereinafter referred to as 'the Policy') for the purpose of building a system that allows users to use the Service with peace of mind. The Policy is set out below and the personal information collected from users shall be handled in accordance with the Policy.

Article 1 (Definition of personal information)

The term 'personal information' refers to information relating to a living individual who can be identified by name, date of birth, address, telephone number, contact details or any other description contained in the information, and information that can be easily cross-checked with other information and thereby identify a specific individual (personal identification information). Information that can be easily matched with other information and thereby identify a specific individual (personal identifiers).

Article 2 (Method of collecting personal information)

The Company may request personal information such as name, date of birth, address, telephone number, e-mail address and credit card number when the user registers for use.

Article 3 (Purposes of collecting and using personal information)

The purposes for which we collect and use personal information are as follows

1) To provide and operate our services.
2) To reply to user enquiries (including to confirm the identity of the user).
3) To send e-mails informing users of new functions, updates, campaigns, etc. of the services they are using and of other services provided by us and our partners.
4) To contact the User as necessary for maintenance, important notices, etc.
5) To identify users who have violated the Terms of Use or who are attempting to use the services for fraudulent or unjustified purposes, and to refuse their use of the services.
6) To allow users to view, change or delete their own registration information and to view their usage status.
7) To charge users for use in paid services.
8) To provide e-commerce services, after-sales services, fulfill legal or contractual obligations, protect the rights and interests of the parties and persons concerned, marketing, customer management and services, and to conduct proper business operations. We may collect your name, contact details (including, but not limited to, telephone number, email address and mailing address) and other information required by the nature of each service in accordance with the business registration details or articles of association. We may also directly or indirectly identify your IP address and any other obtainable user information in order to collect or complete payment. Depending on the nature of the service provided, we may record your IP address and browsing activity on our relevant websites or APPs (including, but not limited to, software and hardware used by us) in order to improve the quality of our services (including, but not limited to, your web pages clicked on, apps downloaded and other data). Such data will only be used for traffic analysis and network behavior studies in order to improve the quality of service of the Company's relevant websites or apps and will not be used in any way to connect you with specific individuals.
9) Purposes incidental to the above-mentioned purposes of use.

Article 4 (Change of purpose of use)

The Company shall only change the purpose of use of personal data if the purpose of use is reasonably deemed to be relevant to the purpose before the change. If the purpose of use is changed, the Company shall notify the User of the changed purpose or publish it on the Website in the manner prescribed by the Company.

Article 5 (Provision of personal information to third parties)

1. With the exception of the following cases, the Company shall not provide personal information to third parties without the prior consent of the User. However, this excludes cases permitted under the Personal Data Protection Act and other laws and regulations.
1. 1) When it is necessary for the protection of a person's life, body or property.
2. 2) When it is particularly necessary for improving public health or promoting the sound development of children.
3. 3) When it is necessary to cooperate with a state organization, a local authority or an individual or entity entrusted by one in executing the affairs prescribed by law, obtaining the consent of the person is likely to impede the execution of the affairs concerned.
4. 4) When the following matters have been notified or published in advance and the Company has notified the Personal Data Protection Commission
  1. (a) The purpose of use includes the provision of information to third parties
  2. (b) The data items to be provided to third parties
  3. (c) The means or method of provision to third parties
  4. (d) The provision of personal data to third parties is stopped at the request of the person
  5. (e) The method of accepting the request of the person.
2. Notwithstanding the provisions of the preceding paragraph, the party to whom the information is provided shall not be deemed to be a third party in the following cases.
1. 1) Where the handling of personal information is outsourced in whole or in part by the Company to the extent necessary to achieve the purpose of use.
2. 2) Where personal information is provided as a result of the succession of business due to a merger or other reasons.

Article 6 (Disclosure of personal information)

1. If the Company is requested to disclose personal information by the person concerned, it will disclose the information to the person concerned without delay. However, the Company may decide not to disclose all or part of the information if disclosure would result in any of the following, and if the Company decides not to disclose the information, it will notify the person to that effect without delay.
1. (a) Where there is a risk of harm to the life, body, property or other rights or interests of the person concerned or a third party.
2. (b) If there is a risk of significant hindrance to the proper conduct of our business
3. (c) If it would otherwise be in breach of the law.
2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as historical information and characteristic information, shall not be disclosed in principle.

Article 7 (Correction and deletion of personal information)

1. If the User's personal information held by the Company is incorrect, the User may request the Company to correct, add to or delete the personal information (hereinafter referred to as 'correction etc.') in accordance with the procedures set out by the Company.
2. If the Company receives a request from a User as described in the preceding paragraph and deems it necessary to respond to the request, the Company shall correct, etc. the personal information concerned without delay.
3. If we make corrections, etc. based on the preceding paragraph, or if we decide not to make corrections, etc., we will notify the User of this without delay.

Article 8 (Suspension of use of personal information, etc.)

1. If the Company is requested by the User to stop using or erase (hereinafter referred to as "stop using") personal information on the grounds that it has been handled beyond the scope of the purpose of use or that it has been obtained by wrongful means, the Company will stop using or erase the information without delay. 1. if a request is made for the suspension of use or erasure of personal information (hereinafter referred to as 'suspension of use') on the grounds that it has been handled beyond the scope of the purpose for which it was used or that it was obtained by unlawful means, the necessary investigation will be conducted without delay
2. If, based on the results of the investigation in the preceding paragraph, we consider it necessary to comply with the request, we will suspend the use of the personal data concerned without delay.
3. If the Company suspends the use of the personal data in accordance with the preceding paragraph or decides not to do so, the Company shall notify the User of this without delay.
4. Notwithstanding the preceding two paragraphs, if it is difficult to suspend the use of personal information due to the large costs involved or other difficulties, and alternative measures necessary to protect the rights and interests of the user can be taken, these alternative measures shall be taken.

Article 9 (Use of cookies)

Cookies are small bits of information which the web server sends to the user's browser for the efficient operation of the Internet and which may also be stored as a file on the user's disk. Cookies allow the web server to keep track of which pages the user has visited, for example.
Cookies may be used by the website to improve the content of the website, e-mails, etc. to the user's satisfaction or to customize the website to the user's individual needs. The use of cookies enables us to identify the computer used by the user, but not the individual user. Users can also set their browsers to refuse to accept cookies or to display a warning when cookies are received. However, if the user refuses to receive cookies, some of the services on this website may not be available.

Article 10 (Changes to privacy policy)

The content of this Policy may be changed without notice to the User, except as otherwise provided by law or otherwise in this Policy. Unless otherwise specified by the Company, the changed Privacy Policy shall take effect from the time it is posted on the Website.

Article 11 (Contact point for inquiries)

If you have any comments, questions, complaints or other enquiries regarding this Policy or the handling of user information, please contact the following contact point.

Contact point：info@s-herb.com